Refund policy

Return and Refund Policy At Scalp Micropigmentation CA, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not happy with your products, we are here to help.

### Returns We accept returns for unused and unopened items in their original condition within 30 days of the purchase date. To initiate a return, please contact our customer service team at info@smpguide.com with your order number and details of the product you would like to return. Once we approve your return request, we will provide you with the return shipping address. You will be responsible for covering the shipping costs of returning the item. Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

### Refunds If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund. If you haven’t received a refund yet, please first check with your bank or credit card company, as processing times may vary. If you still have not received your refund, please contact us at info@smpguide.com.

### Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@smpguide.com with details of the defect or damage.

### Non-Returnable Items Final Sale Items: Certain items, such as SMP Pigments, Cartridges/Needles, or opened products used for hygienic purposes, are non-returnable. Gift Cards

### Late or Missing Refunds If you haven’t received a refund after the designated time period, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@smpguide.com.


### Contact Us If you have any questions about our return and refund policy, please feel free to reach out to us at info@smpguide.com.